Cookie Policy

This Cookie Policy explains how SpoolUp uses cookies and similar technologies on our website. It explains what cookies are, why we use them, the types of cookies that may be placed on your device, and how you can manage your cookie preferences.

This policy should be read alongside our Privacy Policy, which explains how we collect, use, store and protect personal information.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember user preferences, improve performance, understand how visitors use the site, and protect forms and online services from misuse.

Cookies may be set directly by SpoolUp, known as first-party cookies, or by third-party services that we use, such as Google Analytics, Google Tag Manager, Google reCAPTCHA and YouTube.

2. How we use cookies

We use cookies and similar technologies to:

operate essential website functions;
keep the website secure;
remember cookie consent preferences;
protect forms from spam, bots and automated abuse;
measure website performance and visitor behaviour;
improve website content, usability and user experience;
support embedded third-party content, including YouTube videos;
support tag management, analytics and measurement services.

Strictly necessary cookies

Strictly necessary cookies are required for the website to function correctly. These may be used for security, session management, fraud prevention, form protection, cookie consent management and core website features.

These cookies do not usually require consent where they are genuinely necessary to provide a service requested by the user. You can block them in your browser, but parts of the website may not work properly if you do so.

Analytics and performance cookies

Analytics and performance cookies help us understand how visitors use the website. They may collect information such as page views, traffic sources, device type, browser type, approximate location, pages visited and user interactions.

We use Google Analytics to help us measure and improve website performance. These cookies are non-essential and should only be used where you have given consent.

Functional and embedded content cookies

Functional cookies help provide enhanced website features, such as embedded videos, maps, saved preferences or interactive content. Some of these cookies may be placed by third-party providers.

Marketing and measurement cookies

Marketing and measurement cookies may be used to measure campaigns, track conversions, manage tags, analyse visitor journeys or support advertising-related services. These cookies are non-essential and should only be used where you have given consent.

4. Cookies used on our website

Cookie name	Provider	Domain	Purpose	Duration	Category
spoolup_customer_sess	SpoolUp	splup.uk	Used to maintain a secure customer session and support core account or website functionality.	Session	Strictly necessary
cookie_consent	SpoolUp	splup.uk	Used to remember your cookie consent choices.	Typically up to 12 months	Strictly necessary
csrf_token	SpoolUp	splup.uk	Used to help protect website forms from unauthorised or fraudulent submissions.	Session	Strictly necessary
_GRECAPTCHA	Google reCAPTCHA	google.com or recaptcha.net	Used by Google reCAPTCHA to provide spam protection, bot detection and risk analysis for website forms.	Typically up to 6 months	Security / strictly necessary
_ga	Google Analytics	splup.uk	Used to distinguish visitors and measure how the website is used.	Typically up to 2 years	Analytics
_ga_<container-id>	Google Analytics	splup.uk	Used by Google Analytics 4 to persist session state and support website analytics reporting.	Typically up to 2 years	Analytics
_gid	Google Analytics	splup.uk	Used to distinguish visitors for analytics reporting where this cookie is used.	Typically 24 hours	Analytics
_gat / _gat_gtag_<property-id>	Google Analytics	splup.uk	Used to limit request rates and manage analytics traffic where this cookie is used.	Typically 1 minute	Analytics
_gcl_au	Google Tag Manager / Google Ads	splup.uk	Used to support conversion measurement and advertising performance tracking where Google marketing tags are enabled.	Typically up to 3 months	Marketing / measurement
__Secure-ROLLOUT_TOKEN	YouTube	.youtube.com	Used by YouTube to support embedded video functionality, feature rollout, service testing and user experience consistency.	Until 23 November 2026, based on our latest scan	Functional / embedded content
__Secure-YNID	YouTube	.youtube.com	Used by YouTube and Google services to support embedded YouTube functionality, security, preferences and service operation.	Until 23 November 2026, based on our latest scan	Functional / embedded content
VISITOR_INFO1_LIVE	YouTube	.youtube.com	Used by YouTube to support embedded video playback, visitor information, player preferences and service performance.	Until 23 November 2026, based on our latest scan	Functional / embedded content
VISITOR_PRIVACY_METADATA	YouTube	.youtube.com	Used by YouTube to store privacy and consent-related metadata for embedded YouTube services.	Until 23 November 2026, based on our latest scan	Functional / embedded content
YSC	YouTube	.youtube.com	Used by YouTube to support embedded video playback, maintain session information and help protect YouTube services from misuse.	Session	Functional / embedded content

5. Google Tag Manager

We may use Google Tag Manager to manage website tags and scripts, including analytics, measurement, security and marketing tags. Google Tag Manager helps us control when certain services are loaded on the website.

Google Tag Manager itself is used as a tag management system. The cookies placed on your device will usually come from the services loaded through it, such as Google Analytics, Google Ads, reCAPTCHA or other third-party tools.

Non-essential tags should only be activated where you have given consent through our cookie banner or cookie preference tool.

6. Google Analytics

We may use Google Analytics to understand how visitors use our website. Google Analytics may collect information such as page views, traffic sources, browser type, device type, approximate location, time spent on pages and general website interactions.

Google Analytics helps us improve the website, understand which pages are useful, monitor technical performance and make better decisions about content and user experience.

Google Analytics cookies are non-essential cookies and should only be used where you have given consent.

7. Google reCAPTCHA

We may use Google reCAPTCHA on website forms to help protect the website from spam, bots, automated abuse and fraudulent submissions.

reCAPTCHA may analyse technical information about your device, browser, interaction with the website and other signals to determine whether a form submission is likely to be genuine.

Google reCAPTCHA may set cookies, including security cookies such as _GRECAPTCHA. Depending on your browser, device, Google account status and the way Google services are loaded, additional Google cookies may also be present.

Use of Google reCAPTCHA is subject to Google's own Privacy Policy and Terms of Service.

8. YouTube embedded content

Our website may include embedded YouTube videos. When you view a page containing embedded YouTube content, YouTube may place cookies on your device to support video playback, security, service performance, visitor preferences, privacy metadata and fraud prevention.

YouTube cookies are placed by Google and YouTube. These cookies may be set when embedded videos are loaded or played, depending on how the video is embedded and your browser settings.

Where possible, we aim to load non-essential embedded content only where appropriate consent has been given.

You can manage your cookie preferences using our cookie banner or cookie settings tool where available. You can choose whether to accept or reject non-essential cookies.

You can also control cookies through your browser settings. Most browsers allow you to view, delete, block or restrict cookies.

If you disable strictly necessary cookies, some parts of the website may not function correctly.

You can manage cookies through your browser settings. Depending on your browser, you may be able to:

block all cookies;
delete existing cookies;
block third-party cookies;
allow cookies only from selected websites;
clear cookies when you close your browser.

We may update this Cookie Policy from time to time to reflect changes to the cookies we use, the services we rely on, or legal and regulatory requirements.

When we make significant changes, we may update the effective date of this policy or provide a notice on our website.

12. Contact us

If you have any questions about this Cookie Policy or how SpoolUp uses cookies, please contact us:

Email: hello@spoolup.aero

Last updated: 27 May 2026